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About The Credit Card Toolkit


The Credit Card Toolkit is a series of six practically-focused manuals designed to help you maximise your credit card business. Written by some of the world’s most experienced credit card executives they guide you step-by-step through the implementation and improvement of your credit card programme – ensuring maximum profitability.

Leverage decades of practical industry experience…
Each manual gives you unique access to some of the world’s most experienced credit cards executives advising you on every step of your project. Pooling their expertise to ensure your decisions are the right ones.

Consider how valuable it would be if you could ask them for guidance on anything from product design to marketing tactics, to risk management to outsourcing. And not just vague questions of style, but hard questions of substance…

How do I do this? What are the factors I must build in? How have my peers succeeded in this area? What are the pitfalls?

Case study evidence
Key to the power of these step-by-step guides are the penetrating case studies. Based on interviews with a diverse array of credit card issuers around the world, they delve into the practical challenges – and solutions – resulting from implementation of the ideas contained in The Credit Card Toolkit.

Our team of experts were able to secure access to senior executives at the profiled companies – as well as share their own experience – because of their high-level track record in the industry.

There are currently six manuals in The Credit Card Toolkit series:

These manuals will help you:
Acquire the right type of customer for your business and ensure they use the right credit cards that generate maximum revenue
Pinpoint the specific operational challenges you must address before going live with a new product
Evaluate the risks facing your business and take appropriate steps to avoid disaster
Build profitable long-term relationships with customers through focused loyalty and retention strategies
Develop powerful database marketing strategies that deliver against hard business targets
Benefit from the cost savings and marketing possibilities offered by outsourcing
Create compelling loyalty programmes your customers will buy into


For further information on the Credit Card Toolkit please contact:

Xenia Dretaki
Tel: +44 (0)20 7563 5603
Fax: +44 (0)207 563 5601
Email: xenia.dretaki@vrlknowledgebank.com
Shouvik Sen
Tel: +44 (0)20 7563 5615
Fax: +44 (0)207 563 5601
Email: Shouvik.sen@vrlknowledgebank.com







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